Customer Management

Quality, reality prices, a sweet smile and a little respect would have satisfied your customer if you were in the business, a few years back. But today the business is not the same it used to be. Technology coupled with innovative ideas from creative minds has changed the scenario. We provide a broad base of services to support clients customer relationship management initiatives, coupled with business strategies and business intelligence, data warehousing technologies.

Customer Relationship Management. In the modern World, if you are on par in terms of price and quality, it will only help you to get into the game. Smart logos, catchy jingles and memorable commercials can help to generate awareness. But, if you really want to win the game, you need an effective, innovative and handy tool to take care of your customer base, and establish a consistent relationship with them. Remember, if you are not going to take care of your customers, your competitors definitely will. You may be wondering what is that solution which can bring about miracles in your business. No more suspense! The solution is a web-based application named CRM.

Our services span all major CRM packages:
 

Microsoft Dynamics

CRM- Microsoft is bringing customer relationship management (CRM) software into a new era with Microsoft Dynamics CRM 3.0. It is a flexible CRM solution that works the way your people do, works the way your business does, and works the way IT wants it to. It is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability. Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities.

Oracle

Siebel CRM - With the acquisition of Siebel's leading CRM solutions, Oracle now offers a complete, complementary, world-class set of customer-centric applications. Oracle's Siebel Customer Relationship Management applications help provide insight to the right person at the right time, leading to faster, better informed decisions. With solutions tailored to the specific needs of more than 20 industries, Siebel provides predictive analytics capabilities that deliver real-time intelligence, greater flexibility through support of both J2EE and .NET, and a lower total cost of ownership. Siebel CRM On Demand is the only solution available on the market that provides Web Services support as well as pre-built integration to Oracle business applications and other applications to fully integrate your extended enterprise with the power of CRM.

SAP CRM

Customer Relationship Management - mySAP CRM provides the insight and analysis you need to anticipate customer needs and build lasting, profitable customer relationships. SAP has expanded its industry-leading mySAP CRM application to include on-demand options: easy-to-use, quick-to-deploy, Web-based solutions -- available on a subscription basis. Only SAP provides low-cost, low-risk tools for quickly improving sales, service, and marketing effectiveness, while offering the flexibility to migrate seamlessly from on-demand to on-premise mySAP CRM, if and when you are ready, without compromise to user adoption, system performance, or continuous operations.

Salesforce.com

The proven leader in on-demand customer relationship management (CRM), salesforce.com empowers customers to stand out from the crowd. They do so by delivering the most innovative technology and making it as easy as possible to share and manage business information. Their CRM software-as-a-service solutions combine award-winning functionality, proven integration, point-and-click customization, global capabilities, and the best user experience and the result is CRM success.

Callidus

Callidus Software is the only SPM and EIM vendor with extensive dispute resolution capabilities. Other solutions merely provide a simple ability to send an e-mail to request more information. TrueResolution collects all relevant data from the TrueComp repository, attempts to resolve the issue using pre-determined business rules, and communicates status of the dispute to the originator automatically. When disputes cannot be resolved automatically, TrueResolution routes the issue to the appropriate person for further research, and manages the workflow of the issue all the way to resolution and approval.

Independent Perspectives