Client Advocacy

Committed to working with our clients to enable the delivery of personalized, relevant and consistent service experiences. We are committed to treat all our clients equal, but not the same. Different people have different needs. We value this diversity and respond to it. We are committed to working with our clients to enable the delivery of personalized, relevant and consistent service experiences regardless of device or location. Our strategic advantage is that our solutions and services that span from Information Technology, business consulting, combining to form a flexible, end-to-end framework for service development and deployment to food services that provide a unique dining experience. NATH Consulting Services isn't just for large companies. In fact, most of our clients are successful midsize companies and individuals.

Our focus on client service and quality management has enabled it to maintain a 100% track record of long-term relationships. The company is currently engaged with several clients including Fortune 500 list and has formed enduring partnerships,  such as finance, retail, telecommunications, manufacturing, energy and utilities. NATH Consulting Services develops and supports mission critical applications on a 24x7 basis through dedicated teams working out of client locations and offshore delivery centers, helping clients focus on core business issues.

Asking the ultimate question allows NATH Consulting Services to track promoters and detractors, producing a clear measure of an organization’s performance through its clients’ eyes, by using the Net Promoter® Score. NPS is based on the fundamental perspective that every company’s clients can be divided into three categories. "Promoters" are loyal enthusiasts who keep buying from a company and urge their friends to do the same. "Passives" are satisfied but unenthusiastic clients who can be easily wooed by the competition. And "detractors" are unhappy clients trapped in a bad relationship. Clients can be categorized based on their answer to the ultimate question.

The best way to gauge the efficiency of a company’s growth engine is to take the percentage of clients who are promoters (P) and subtract the percentage who are detractors (D). This equation is how we calculate a Net Promoter Score at NATH Consulting Services:

P – D = NPS

While easy to grasp, NPS metric represents a radical change in the way NATH Consulting Services manage client relationships and organize for growth. Rather than relying on notoriously ineffective client satisfaction surveys, NATH Consulting Services use NPS to measure client relationships as rigorously as they now measure profits. What’s more, NPS finally enables the management to hold employees accountable for treating clients right. It clarifies the link between the quality of NATH Consulting Services and its division’s client relationships and its growth prospects. For more details www.netpromoter.com/

To know more about the client advocacy program, please write to

client@nathconsulting.com