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Enterprise InformationTake a first step on the path to know more about your enterprise information
Introduction
For six straight quarters, corporate profits have fallen in to the United States, Europe and Japan. The recession is expected to linger for at least another year. And the economic woes are expected to reach much of the rest of the world through the course of 2009 and 2010. According to Aberdeen research 75% of the service executives around the world are lacing more scrutiny on their purchasing initiatives, and are seeking clear understanding of value before procuring technology to support their service operations. In the face of a down-turning economy, it is clear that the functions of service is becoming increasing important to corporate earnings. The question is, however, do service organizations have a technology in place to meet increased demand, control costs, and delivery high-quality services – and, there by contribute to the bottom line ?
Business or Technology Group ?
Providing understandable and relevant metrics to business is an integral part of the transformation from traditional IT to service-oriented business technology. However, for business, they see little alignment of IT investments to business strategy, or have a clear understanding of cumulative business value of IT investments. Similarly, for Technology Groups, many of IT Metrics lack clear relevance to business outcomes and are difficult for business leaders to understand, due to unclear adoption of business-centric metrics.
Make a difference with these Processes & Technologies
The adoption of the right processes and technology, under a thoughtful strategy, is critical in helping field service organizations achieve success, where customers demand for faster service response, mandate to reduce service costs, mandate to improve resource utilization, competitive pressures and need to increase service revenue.
.gif) Five essential metrics provide a balance picture of Business’s and IT’s contribution.
The five metrics form a core of an IT scorecard for business, are investment alignment to business strategy, business value of IT investments, IT Spend ratio, critical business service availability, and operational performance. These metrics provide a balanced view of IT performance to business including the board of directors, C-level executives and other business leaders. As simple as these metrics may seem, they require a fairly high degree of IT Management and process maturity to capture and report at a high level. The five metrics that meet the criteria for relevance and impact are investments alignment to business strategy, business value of IT investments, IT budgets balance, service level excellence, and operational excellence. These five metrics should form the core of an IT performance scorecard.
What’s Next – Five Steps
How can NATH Consulting Services help ?
Technology is not just critical for business today, it is an integral part of business. As technology and business become inseparable, we see the emergence of the information business a company deriving significant added value through leadership in the area of business consulting, technology integration, web services, food and retails. Our flexible approach makes sure that your information systems are in step with your business goals. It’s simple. With OneStop-OneView-OnePrice, you get the IT services and support you need so that you can focus on your business and keep your costs under control.
Balance Scorecard for IT
When a our consultant walks through your door, he or she will be thinking about two things; the competition you face and new ways for you to compete. All of our consultants, regardless of their backgrounds and expertise, focus on creating sustainable competitive advantage because we believe that if you’re not winning, we’re losing. In addition to this broad capability in strategy, NATH Consulting Services invests in practice development in several areas, including: strategic planning, strategic vision, portfolio management, both business-unit and corporate strategy, organization, technology management and outsourcing with emphasis to different phases that occur over time - building an executive leadership team to mobilize change translate the strategy into operational terms, linking and aligning the organization around its strategy, discussing the strategy maps Making strategy everyone’s job by validating the conjectured links setting targets together between business and IT, link strategy and budgeting, making strategy a continuous process analyzing results, using outcome metrics to spur actions.
IT Governance
Our Business Assurance practice has competencies that develop formal high level processes and structures for IT strategic planning, prioritization, decision making and performance measurement. By having these formal processes and structures – such as IT strategy and steering groups – the organization can better align IT strategy with the business strategy, transform high level strategic goals into actual IT projects, establish procedures for prioritizing IT projects that are understood and supported by all senior managers.
Program/Portfolio Management
Our Project Management practice has professional project management consultants that lead to results. We understand the importance of execution; and that delivering your project on time, on budget, and with superior quality are the factors that will determine the success of your business and separate you from your competition.
Business Intelligence
Our team has a core competency and significant record of success in Infrastructure services encompasing around data center services, data warehouse and business intelligence integration projects. Our consultants possess extensive knowledge of systems, data warehouse technologies and methodologies. They employ our proven, flexible, repeatable development methodology geared to the unique problems inherent in reporting and data architectures or datacenter transformation. Our technical skill base covers all the technologies and techniques necessary for successful infrastructure and data warehouse services.
Outsourcing
We have established state-of-art software development infrastructures that provides consulting and engineering team with a number of strategic advantages in time-to-market, cost, scalability, and breadth of technical expertise, designed to take advantage of the low cost and relatively high productivity of software development. We practice tested outsourcing methodology and leveraging the combination of onsite and offsite development options, that quickly provide clients with several important advantages in comparison to pure onshore development.
Application Management
We build what you want, when you want it, with desired quality, and with measurable Returns on Investment; is the sole motto of our application development team. Whether it is developing a new application for you or web-enabling your human resource application or developing a product jointly, we have done it all with our talented technical pool, and firmly established work and quality processes. Working closely with our clients at the Requirements Specification and System Analysis stage helps us to meet the tiniest functionality of the system faithfully. During Project continuance, continuous dialog and other communication channels ensure minimum risk and schedule slippage.
Managed Services
NATH Consulting Services Managed Services provides selective IT sourcing to align IT with business strategy, Improve service levels by increasing availability and security, Reduce operating costs through business process outsourcing extending capabilities and fill gaps with skilled resources, and ITES outsourcing to m
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